#Does lightspeed restaurant pos review software
I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair.
I didn't hear from them at all during that time. At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I confronted them about it and the initial response was "all sales are final". All charges were made before I even saw an invoice.
They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. I was very clear with the sales team about what I needed for my business. Perhaps there performance reviews are based on quantity of clients "helped". The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. We are very satisfied with them.Ĭomments: Implementation was terrible. I can’t even think of something I don’t like about Lightspeed. We are very satisfied.Įase of use, ease of setup, always someone to help available 24/7 I highly recommend taking the plunge and starting up with Lightspeed. Once the internet was restored (about a month later), Lightspeed was able to back up all sales and report information from when the internet was out. We were still able to use Lightspeed despite not being able to connect with the internet thanks to their software and technology. We also recently went through a Hurricane that caused power and internet outrages for extended times in our area. They will do their absolute best to fix every problem you have. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Comments: Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant.
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